Useful Contacts
Customer Relations Team
Taylor Wimpey London
Ground Floor East Wing, BT Brentwood, Essex, CM14 4QP
Email: LondonCustomerService@taylorwimpey.com
Tel: +44 (0)1277 236888
Website: www.taylorwimpey.co.uk
Opening hours: office hours are 08.30 to 17.00 Monday to Thursday and 08.30 – 15:30 Friday.
Out of hours Emergency
Nationwide Property Assistance (NPA)
Tel: +44 (0)345 609 1581
Opening hours: 17:00 – 08:30 Monday to Thursday, 15:30 onwards Friday, Weekends and Bank Holidays
You will be required to provide NPA with your full postal address. If NPA regard the item as a non-emergency, they will refer this back to working hours reports through TWCL.
Concierge
The Concierge will be located on, 3 Auckland Road, London, E10 5ZA
Mainstay (Managing Agent)
First Port
Phone: +44 (0)3333 214 080
Website: https://www.firstport.co.uk
Other useful contact information
Local Authority
London Borough of Waltham Forest
https://www.walthamforest.gov.uk/
Warranty Provider
NHBC
Tel: +44 (0)800 035 6422
Email: cssupport@nhbc.co.uk
Your NHBC certificate confirming your Buildmark policy number will be provided to you at your handover.
Utility Providers
Water
Independent Water Networks (IWNL)
+44 (0)2920 028 711
https://www.iwnl.co.uk
Heating/Hot Water
Metropolitan
+44 (0)292 0100 346
www.metropolitanlocal.co.uk
Electricity
British Gas
+44 (0)3301 000 056
https://www.britishgas.co.uk/
TV/Phone/Broadband
OFNL
+44 (0)2921 678 550
https://www.ofnl.co.uk/
TV Licence
TV Licensing
+44 (0)300 790 6165
www.tvlicensing.co.uk
Customer Service Number for Appliances
Siemens
+44 (08)00 519 2116
www.siemens-home.bsh-group.com/uk/mysiemens
Zanussi
+44 (0)3445 612 612
https://www.zanussi.co.uk/
Emergency contacts:
City of London Police
Emergency: 999
Non-Emergency: 101
www.cityoflondon.police.uk
Fire Services
Emergency No: 999
Non-urgent No: +44 (0)20 8555 1200
www.london-fire.gov.uk